Refund policy

At The Shade Vault, we stand behind the quality of every pair we sell.

If your sunglasses arrive damaged, we promise a 100% refund or a replacement pair at no additional cost. Simply contact us within 7 days of receiving your order with clear photos of the damage, and our team will take care of the rest.

If you believe your item has a quality issue, please reach out to us with supporting images and details. All quality concerns will be carefully reviewed by our team, and resolutions will be provided at our discretion.

We are committed to ensuring every customer receives the standard of quality The Shade Vault represents.